Refund policy

• The Fish Room does not issue refunds unless there is a problem with the physical goods purchased from our store.
• TFR does not refund on livestock, unless proper DOA protocol is followed.
• returns are done at the discretion of TFR- evidence must be present for the reasoning of return/refund.
  
• DOA policy covers customers in the event of fish being dead upon arrival; DOA policy enforcement requires customers to document/video the unboxing of packages when received. A full video and supporting photos of fish that are DOA is required NO more than 60 minutes of delivery. 
• Items that are DOA will be replaced minus the cost of shipping( customer is liable for shipping cost on replacement fish).
• Refunds will only be processed if livestock cannot be replaced within 30 days of DOA claim.
• If proper DOA protocol is not followed. Customers will not be reimbursed or receive replacement fish.